Terms and Conditions
At Lunar Vibrations the crystals we offer are rare, unique and high in quality. We recommend choosing your crystals appropriately as we do not offer returns, exchanges or cancellations for change of mind, incorrect purchases or buyers remorse.
Each crystal is photographed and videoed in bright, natural lighting to ensure we are showing the most accurate representation of each crystal. Please note that the appearance of a crystal may look different within different lighting situations.
By purchasing via our Instagram Story Updates or Instagram Silent Auctions you are agreeing to our Terms and Conditions.
We do our absolute best to package our products and protect them from any possible damage during transit. If your order arrives damaged, please email us on firstname.lastname@example.org with photos and a description of your order.
Please ensure all your postal details are correct, if you have entered your postal address incorrectly please contact us immediately so we can post your parcel to the correct address. Lunar Vibrations is not responsible for any incorrect addresses that are given to us.
If your parcel is redirected back to us due to incorrect or incomplete address, you will be notified via email once it has been delivered back to us. You will be required to pay the postage fee to repost your parcel.
Please allow up to 3 business days for your order to be packed and sent via Australia Post. Delivery times may vary allow up to at least 7 business days, depending on your location. You will receive a tracking number via email once your package has been posted.
Regular Postage - $10.00
Metropolitan 3-6 Days, Rural 5-14 Days
Express Postage – $14.00
Metropolitan 1-3 Days, Rural 4-6 Days
Free Standard Postage within Australia on orders over $200
Due to the Covid-19 pandemic, Australia Post is experiencing delivery delays. You can read more here
Lunar Vibrations is not responsible for any delays from our shipping provider Australia Post.
Our shipping costs for international orders depend on the weight on the parcel. Please allow up to 3 business days for your order to be packed and sent via Australia post. Delivery times may vary so please allow up to at least 30 business days, depending on your country. You will receive a tracking number via email once your package has been posted.